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Buyer FAQs

Do I need to register an account to buy products on Ugosu?

There is no registration involved if you wish to buy products. You can place an order by adding items to your shopping cart and going through checkout for any seller.

How do I contact a seller?

You can contact the merchant through our internal messaging system by clicking on the link "Contact Seller" located on any of the seller's item pages. You can also check the seller's store pages to see if they have included additional contact information in their store.

What payment methods are accepted?

Each seller determines the payment methods they accept that are supported on the Ugosu platform. The payment options supported include: Credit Cards, PayPal.

How do I pay with a credit card?

You can pay with your card through Stripe or PayPal. You don't have to register with Stripe or PayPal if you prefer to not to but they will still process your payment.

What can I do if a seller does not ship my order and/or does not respond to my questions?

You can file a complaint with Ugosu and we will contact the seller in an attempt to initiate a response. If he fails to respond and the complaint is for non-received order, we will attempt to refund the transaction.

What if the product that I received is not as described?

Please contact the merchant directly and work with him until you reach acceptable resolution.

When can I file a complaint against a seller?

You can file a complaint with Ugosu if 14 days have passed since the order was placed.

How do I return an item purchased on Ugosu?

You must contact the seller directly for information on their return policy, process and procedure.